Terms of Service

1. Orders & Dispatch

All orders must be placed through the official CladBeadsCraft website.

Orders are normally dispatched within 2 working days after order confirmation.

Tracking details will be shared using the contact details provided at checkout.

Delivery timelines depend on the courier, destination, and circumstances beyond our control.

2. Cancellation, Returns & Refunds

Please review the product details, specifications, images, size information, and other available information carefully before placing your order.

Orders generally cannot be cancelled after confirmation.

Returns or refunds are generally not available for change of mind, incorrect selection, personal preference, or similar reasons.

If you receive an incorrect, damaged, defective, materially different, or otherwise non-conforming product, please contact us promptly with your order details and supporting information. We will review the issue and provide an appropriate resolution where applicable under our policy and applicable law.

Nothing in this policy limits any rights available to you under applicable law.

3. Product Information & Handmade Variations

CladBeadsCraft products are handmade or carefully curated.

Minor variations in colour, texture, shape, finish, or appearance may naturally occur and are not necessarily defects.

Colours may also appear slightly different depending on lighting, photography, and the customer’s screen/device.

4. Shipping Address & Contact Information

Customers are responsible for providing accurate and complete delivery and contact information.

CladBeadsCraft is not responsible for delivery delays or failed delivery caused by incorrect, incomplete, or inaccurate information provided by the customer.

If a parcel is returned because the customer is unavailable, unreachable, refuses delivery, or provides an incorrect/incomplete address, re-dispatch may require confirmation and additional shipping charges.

5. Claims for Damaged or Defective Products

Unboxing Video Recommended for Claims

To help us verify any damage, missing item, or other issue that may have occurred during delivery, we strongly recommend recording a continuous, unedited video while opening your parcel, starting from the sealed package and clearly showing the product and packaging.

For claims relating to transit damage, the unboxing video may be requested as supporting evidence when reviewing the claim.

If you receive an incorrect, damaged, defective, or materially different product, please contact us promptly with your order number, photographs, and any available unboxing video.

We will review the claim and provide an appropriate resolution where applicable under our policy and applicable law.

Please do not discard the original packaging until your claim has been reviewed.

6. Grievance Redressal

For complaints, concerns, or policy-related issues, customers may contact our designated Grievance Officer using the contact details provided on our Contact page (Email: hello@cladbeadscraft.com / WhatsApp: +91 8072836575).

Complaints will be acknowledged and addressed within the applicable timeframes required by law.

7. Changes to These Terms

CladBeadsCraft may update these terms from time to time.

Updated terms will apply to orders placed after the updated terms are published.

8. Acceptance

By placing an order through the CladBeadsCraft website, you acknowledge that you have reviewed and agreed to these Terms & Conditions, subject to applicable law.